Reservations Manager is our Windows based property management system (PMS) for use in small to medium hotels,
inns and guest houses. It is designed to be simple to use and affordable, yet still provide the full customisation required for individual businesses.
When linked with POScontroller, our EPOS system, it provides a complete software solution.
How will it help my business?
Reservations Manager can help every section of your business, lets take a look
at what it can do for each department:
The front desk will now have a graphical colour coded planner
showing the exact status of bookings for each room. A simple reservation
wizard makes the whole booking process simple, providing the receptionist with
the correct prices and allowing them to easily pull up the details of previous
customers. If the postcode module is added, the receptionist may search
for the guest's address just by entering their post code. Once the
reservation is complete, automatic booking confirmation letters containing the full
terms and conditions of booking can be printed, or emailed directly to the
customer. Reception will also get a confirmation email whenever an online
booking is made so that they can update offline systems.
When you add our channel management module, the system will automatically update availability on up to 60 online reservation portals such as Laterooms.com and Booking.com. In addition, any new bookings received from online reservation portals will be imported into the reservation planner. This system effectively reduces both the amount of administration require to keep multiple sites up to date and also the chances of receiving double bookings from multiple sites.
Check in is easy with the system allowing the receptionist to print out guest
arrival forms containing the guest details and important terms and conditions in
advance of their arrival. When the guest arrives a securely stored
swipe of the guest's credit card may be taken for security
On check out, bills can be individually printed, or reception can print all of
the bills for the day in one go.
A simple daily report shows the housekeepers all check outs, check ins and
refreshes. It also reports on the occupancy of each room so that the
number of towels and toiletries can be adjusted if, for example a double room
has been sold for single occupancy, helping to save money on the housekeeping
budget. Any special requests from the guests, such as for flowers or
champagne in the room are also shown on the report.
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Bar & Restaurant
Reservations Manager has a built in table reservation module allowing you to
fully control your restaurant table bookings. Each table's capacity may be
set, and tables may be grouped to suit your restaurants requirements. Bookings
from hotel guests may be added, and if the room is cancelled, the restaurant
booking will be cancelled automatically as well. The system can also be
confirgured to send both SMS and email confirmation to customers at the time of booking.
Our Caller ID module will allow you to see details of previous customers on the screen before you have even answered the telephone, speeding up the booking process and giving a better customer experience.
With the addition of our EPOS solution,
POScontroller, which fully integrates with
Reservations Manager, you will have a system that allows you to easily manage resident's bar and
restaurant bills and save them to the room bill. POScontroller is easy to use, requiring minimal training, yet provides an
extensive range of features that are useful to bars and restaurants, including a complete stock control system, table management and much more.
Reservations Manager will provide the management team with an extensive range of reports detailing items
such as occupancy rates and booking sources which can be extremely useful when setting hotel tariffs. The reservation planner allows management to easily
identify which rooms have been booked by travel agencies and internet booking providers and which rooms are just being held, potentially blocking business.
During quiet times, the daily price manager can be used to offer late booking discounts and improve occupancy rates. Rates altered on the daily price
manager are imediately reflected on your website if you use our online booking module.
After time, the residents database will build up allowing you to create marketing emails or newsletters to past guests. For hotels or inns with restaurants, you
may also use this tool to create a restaurant mailing database. This may be used for marketing your restaurant by sending emails or SMS text messages directly
from the system.
If POScontroller is added to the solution the system will also provide complete reports on all food, drink and miscellaneous sales
and live stock control status. It can also be used to track the effectiveness of marketing campaigns and therefore help you plan your marketing budget.
Each POScontroller till will automatically create journals at the end of a shift, or the end of the day which will shown any till
variances. The journal can be directly exported into your Sage accounting software.
Our online booking module will allow you to take commission free bookings directly from your website, which are immediately confirmed to the guest via email.
On arrival the guests details are already printed onto their arrivals form, speeding up the check in process. For previous guests making a reservation over the
phone, you can quickly call up their details by searching on name or address, saving the guest time during the reservation process. Notes can be added to the
booking of any special requirements that the guest has, which can then be viewed by reception and housekeeping.
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Today a large percentage of room bookings are made online and no hotel can aford to miss out on this, no matter how small they are. However, many booking agents
charge you commission, sometimes 15% or more! Therefore, there are many benefits to taking online bookings directly from your own website.
Reservations Manager allows you to take commission free bookings directly from your own website in real
time and because your guests are booking directly with you there is no data to enter (from onlinebooking email / faxes etc), no hidden costs, and no manual staff
intervention - freeing your staff up to look after customers!
In addtion, you will also see the following benefits:
- Increased sales via your website. Many users do not want to email hotels and wait for a response to check availablity. Online booking allows you confirm availability immediately, and therefore increases bookings.
- All reservations are entered directly into your Reservations Managerplanner without your staff needing to do anything.
- Rates changes in Reservations Manager are instantly reflected online allowing you to change your rates depending on availability
- Special offers can be setup to allow you to maximise your occupancy during quiet times
Online booking can be customised to show photos and descriptions of your different room types as well as listing the hotel policies.
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Our POScontoller software is designed to work with
touch screens and has a screen layout that has been designed to be logical so
that staff can start using the system with very little training. The system will
then allow you to monitor all transactions and view extensive sales reports.
In addition, a full stock control module is included making stock ordering and
control a simple process.
POScontoller is also the perfect partner to our
Reservations Manager software allowing hotels, inns and bed and breakfast businesses to store bar an
restaurant bills directly to a guest's room bill.
The POScontroller system is devided into two sections. The main application
runs on each of your tills, while reporting and system management is accessed
via the POS Controller module within our Reservations Manager product.
Each till is packed with features including:
- Easy to use layout with the standard ability to load up to 3936 items
- The ability to store bills on clerk numbers, tables, or room
- Modification buttons to allow you to enter halfs, doubles or dinner, bed and breakfast rates for each item
- On screen display shows the active bill that you are working on
- Floor Plan to provide layout of restaurant and easy overview of each tables status. Plans can be easily customised at the start of each service
- Place food orders directly from the till to be printed in the kitchen
- Produce and accept gift vouchers and deposits
- Check stock levels of each stock product
- Securely store credit card details on bills
- Add percentage or set discounts to bills
The POScontroller module within Reservations Manager includeds the following management tools:
- Feature packed PLU allowing you to do the following for each item:
- Provide item grouping by type and sub type
- Enter standand price as well as half, double and DBB price for each item
- Change item button's colour and text colour, or add an image to the button
- Allow the item button to be used only on certain days of the week or at certain times of the day
- Select the maximum number of items that can be added to one bill (useful for special offers or discounts)
- Set a required item to be present on the bill before the item is added (again, useful for special offers or discounts)
- Create tables and locations so that you can create reports by location (eg. how much food is sold in the bar compared to the restaurant).
- View the current X reading for each till
- View a complete transaction history showing exactly what each clerk has done on the till
- Produce numerous reports on sales history
- Import / Export PLU. This will allow you to make mass price changes on a test system and then just upload the new PLU at the start of the day.
- Manage stock control of all items delivered and sold. The stock report will allow you to perform monthly manual stock checks to compare stock purchased / sold against stock counted.
- Export sales journals for use in accounting packages such as Sage
- Automatically create purchase orders for suppliers based on stock items reorder level
If you use our POScontroller module, the system will produce journals
each time a Z reading is taken on a till. The journal will show the
accountant if the till has balanced and what the breakdown is of net
sales and VAT. These journals can then be exported directly into Sage
The system will also allow the accountant to view the current stock value, the
total number of deposits held, as well as sales and item profit reports.
POScontroller and Reservations Manager have built in links to enable communication with
Antamedia's Hotspot Software (sold seperately). This will
alllow you to implement an easy to use WI-FI solution for your customers that will enable bandwidth and time limits as well as usage logging, all of which are
essential for limiting the chances of illegal downloads via your sites WI-FI.
The system will allow you to print individual usage tickets from any till (reducing the need for any further user training). Tickets can be charged at
different prices for different time and download limits.
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We have partnered with Hotel Spider to enable channel management of online reservation
portals directly from within Reservations Manager. Thanks to the powerful functionality of Hotel-Spider,
you now only have to update Reservations Manager. Subsequently the spider takes care of the distribution of
your information to the reservation sites of your choice.
Hotel-Spider has contact with several large reservation
platforms (Booking, HRS, Expedia, Ebookers, Agoda, Laterooms, Lastminute, Hotelbeds, les GDS, etc.). Prices and availability
are automatically transfered from Reservations Manager to Hotel Spider. These are then sent immediately to the reservation
platforms with which you have an agreement. When one of these platforms generates a reservation, it is sent to Hotel Spider and
then automatically imported into Reservations Manager to keep your online availability up to date. If you create a new
reservation or cancel a reservation in Reservations Manager, the new availability is automatically sent to Hotel-Spider. Right away it communicates the new
availability to these reservation platforms.
What Our Customers Say...
Just wanted to say how much easier life is since having your system installed in our hotel. No more lost food bill for residents (not keeping records for room transfers)
no more mix ups on room types, no more time wasted on posting reservation confirmations and no more having to stock take when placing orders the system does it all!!!
Helen Henderson, The Sun Hotel, Troutbeck Bridge, Windermere
Why Choose Us?
At SirrahSoft we believe your time is
best spent operating your business. Thats why when you purchase a solution
from us we don't simply send you a CD and expect you to install all of the
software yourself. Instead we provide a full onsite installation service
for every solution purchased making sure you are up and running in no time at
Easily create customer marketing databases for your hotel and restaurant customers allowing you to send out promotional email and SMS messages to increase income at
SMS messages are sent via our partner txtlocal and cost 4.9p per message
Post Code Address Finder
When entering customer records you can quickly enter the customers full correct address using the post code address finder. As well as speeding up data entry, the
customer's full address will appear on all documentation presenting a professional image of your business.
Post Code Address Finder is provided in partnership with Postcode Anywhere.